IoT Products & Services Customer Acquisition + Subscriber Experience
Leading brands trust IOTRx™ to handle their sales and customer support. We combine cutting-edge AI with expert teams to drive growth, boost customer satisfaction, and scale operations efficiently.
Built for Modern IoT + Subscription Economy
“As IOT devices become more important, customers enroll in more subscription-based relationships. Thus, customer experience and sales become very important to driving long-term value.”
Dan Plashkes, CEO, IOTRx™
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Smart Home Security
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HVAC & Connected Appliances
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Smart Automation & Energy
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Home Media Devices & Voice Assistants
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Repair & Protect Plans
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Warranty Plans
• Smart Home Security • HVAC & Connected Appliances • Smart Automation & Energy • Home Media Devices & Voice Assistants • Repair & Protect Plans • Warranty Plans
How IOTRx™ Works
IOTRx™ can improve your time to revenue with your base, reduce churn and optimize the return on investment.
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We conduct thorough audience research on each of the target markets. This process involves a detailed exploration of the competitive landscape, aiming to gain a comprehensive understanding of market dynamics.
By analyzing consumer demographics, psychographics, and behaviors, we tailor our strategies with precision, while simultaneously identifying opportunities and challenges.
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We offer a technology platform designed to enhance digital-first interactions, ultimately boosting the initial stages of IoT Products & Services Acquisitions. Our platform empowers customers by allowing them to select the most suitable channel, at a time that works best for them.
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Sphere, our AI Associate engages directly with your customers to handle high-frequency, low-complexity sales and customer support interactions, delivering a seamless experience that helps you scale without increasing costs or sacrificing quality.
AI Capailities
- Inbound & Outbound Lead Generation & Support Across Channels: (Phone, Email, SMS, Live Chat, and Messaging Apps)
- Gathers Important Sales & Customer Support Information
- Immediately Transfers The Call Or Schedules A Meeting With One Of Our Experts.
- Automated Call Summaries And Meeting Notes Synced To The Expert’s Calendar
Our AI Technology Doesn’t Stop There
The AI also empowers the expert sales and customer support agents with real-time guidance during live interactions. Offering smart suggestions and next-best actions to help close deals faster, resolve issues more effectively, and elevate the overall customer experience. -
With a longstanding legacy of delivering high-quality results to our business partners over numerous years, we offer our clients a centralized team of sales experts adept at converting prospects into customers.
Our profound understanding of the Home Services space allows us to apply best practices acquired through decades of experience in the industry.
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We employ a proven pipeline management approach to enhance overall sales yield and performance. By utilizing multiple channels and implementing customized communication cadences, we ensure a thorough and comprehensive strategy.
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We meticulously review all provided lead list data and adopt a structured approach to our sales process. Conducting competitive research by region, we rank leads based on their likelihood to make a purchase, considering competitive offerings and pricing.
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Smarter Sales & Support with AI + Human Expertise
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AI Engages Prospect / Customer
Information is Gathered
Transfers or Books Prospect / Customer
Human Expert Takes over with AI Support
Data Insights Processed
Deal Closed or Customer Retained
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Inbound/Outbound across Phone, SMS, Chat, Email, Apps
Handles FAQs, gathers info, transfers calls, schedules meetings
Call summaries + calendar integration
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Industry-trained reps (U.S./Canada)
Seamless AI-guided support
Close more deals, deliver better support
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Item description
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Greater Sales Conversion
Higher Close Rates
Reduced Cost per Acquisition
Faster Response Times Across Channels
Increased Customer Satisfaction & Retention
24/7 Sales & Support Coverage Without Added Headcount
Improved Team Efficiency Through Real-Time AI Guidance
Main Client Services We Support
Main Client Products We Work With
Keeping IoT Users Engaged: From Connection to Retention
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Create value through interoperability within your IoT ecosystem (e.g., proprietary integrations, exclusive features) to make switching less appealing.
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Leverage IoT data to deliver tailored experiences, increasing emotional and functional attachment.
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Ensure your platform is intuitive and reliable to reduce friction, as clunky interfaces push users to alternatives.
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Offer rewards for long-term use, like discounts or premium features, to reinforce retention.
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Use IoT diagnostics to anticipate issues and provide timely support, preventing dissatisfaction.
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An IoT health check is a powerful tool. It not only boosts customer satisfaction and reduces subscriber churn but also creates new opportunities for upselling and cross-selling.
Turnkey Growth Engine for Lead Generation, Customer Experience, & Recurring Revenue
Generate a Steady Flow of High-Intent Leads
Say goodbye to inconsistent revenue. Our AI-powered lead generation engine works across phone, SMS, chat, and email to keep your pipeline full, day in, day out. We drive the volume so your team can focus on delivering great service.
Enhance Customer Experience at Every Touchpoint
We combine intelligent automation with expert human support to deliver fast, personalized responses that keep your customers happy and loyal. From the first call to ongoing service, we create experiences that retain and delight.
Convert Leads Into Customers
Speed and skill matter. Our sales experts are trained in the home services industry and supported by AI to follow up immediately, qualify leads, and close deals effectively. You gain more customers, faster.
IOTRx™ enables your business to evolve beyond transactional sales. We help you package and sell subscription-based, service-forward offerings using smart home tech, so you can increase customer lifetime value and stabilize growth.
Shift From One-Time Jobs to Recurring Revenue
We Integrate Seamlessly Into Your Existing Systems
Our platform connects the dots between your CRM, communications, and customer data powered by IoT insights. That means fewer gaps, better visibility, and streamlined operations without a massive tech overhaul.
Best In Class Inbound & Outbound Marketing Solutions
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We develop a custom-designed website or landing page dedicated to capturing leads and ensuring you don't miss out on any prospects.
Here leads can discover informative content, exclusive offers, and interactive features tailored to their fiber internet needs.
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You receive a dedicated 1-800 number to include on marketing materials, as well as within the custom website or landing page.
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Capture prospects who have engaged after hours, or those who are requesting a specific time for a call back.
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We implement a geo-fenced chat bot to engage with prospects hitting the website. Our chat bot will route to the our expert sales team.
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Our video solution is frictionless and requires zero download or sign up – simply click – and video chat. Our solution provides the ability to screen share, co-browse, screen mark up and customized NPS surveys.
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Our email marketing blasts to new prospects drive inbound calls and capture additional leads.
Also our SMS allows for simple text message conversations providing the ultimate flexibility for prospects and customers alike.
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Upon customers inputting their location to check for availability - and reaching an order page before exiting, a notification is sent to our experts for proactive outbound dialing.
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Flyers, door hangers and advertising pieces containing a QR code to drive inbound traffic.
Get in Touch
From acquisition to onboarding to retention, we've got you covered. Contact us today!
